Purelab TechPRO
IT Support All-Inclusive
A business-friendly revolution. An enterprise-grade and flexible solution by English-speaking technicians.
Purelab TechPRO
Assistance IT All-Inclusive
A carefree, business-friendly revolution. An enterprise-grade, managed and flexible solution.
Chat or phone?
Would you like to speak directly with our staff? Use the CHAT on this page or CALL US to the single number
+39 0221118104
Our switchboard is open Monday to Friday, 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.
You are in good company.
Hundreds of companies have chosen Purelab.
We want you to sleep peacefully…that’s why we offer you a full service of computer assistance.
You can always rely on our availability, with a unique partner and dedicate yourself to your own activities.
We are a Managed Service Provider (MSP) in Italy and offer all-round IT support including:
- Unlimited Remote and Telephone Help Desk for any fixed or mobile corporate endpoint.
- On-site support with planned and/or on-demand activities.
- IT consulting for cybersecurity and your digital transformation.
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On site and remote 24/7 Computer assistance
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Prevention of breakdowns, proactive monitoring and planned assistance
06.
Virtualized environments (Hyper-V, WM Ware) and dedicated servers
08.
Installation, consultant, maintenance of company networks
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Installation of wireless networks (Wi-Fi) and hotspots
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Handling of guarantees and RMA
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Structured and Certified wiring
02.
Telephone exchange and VOIP
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Selling and hiring of servers and PC
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Selling and hiring of printers
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Selling and Regeneration of toners
03.
Firewall and navigation blocks
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Backup on NAS and data recovery
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Data recovery from HDD and USB key
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NIS2 Directive Implementation
Don’t just take our word for it.
We collaborate with the best companies and organisations in all sectors.
Gruppo Ospedaliero San Donato
ActionAid International Italia Onlus
Meliá Hotels International
David Chipperfield Architects
Ordine dei Commercialisti e degli Esperti Contabili di Milano
Transparency International Italia
Do you have any doubts?
Your answer may be here, among our FAQs. And if you can’t find it, you can always contact us, also on Whatsapp, or make a phone appointment with our team.
A Managed Service Provider (MSP) is a provider of its own and third-party IT services that provides managed services, such as IT support and maintenance, to organisations. MSPs typically manage and maintain the IT infrastructure and IT systems of their customers, allowing for better control and cost savings than traditional in-house IT departments.
An MSP such as Purelab can help organisations reduce IT costs, increase efficiency by providing enterprise-class support, and free up valuable internal staff time. MSPs also provide expertise and experience in areas of IT that may not be available in-house and can help organisations stay up-to-date with the latest technologies and security threats.
Technology: Choosing Purelab means faster access to new technologies. We will upgrade and suggest more advanced solutions.
Expertise: Purelab will always have specialised, trained and up-to-date staff, without the need to hire dedicated staff in-house.
Upgrading: Purelab will keep your system up-to-date, scheduling interventions over time.
Monitoring: Staff will actively monitor your IT infrastructure, intercepting issues and resolving them without notification from you.
Security: specialised staff, continuous updates, proactive monitoring and state-of-the-art technology will ensure greater security.
Scalability: if a server’s capacity or storage space is insufficient for your company’s needs, we will be able to upgrade within hours, sometimes minutes.
Savings: management and upgrade costs will already be part of the contract between the two parties. In addition, proactive monitoring and scheduling of interventions will significantly decrease the time invested in maintenance and support, and also down and offline times.
Relying on Purelab as a Managed Service Provider means obtaining the services and benefits of an IT department but in an outsourced manner. Through the services provided by Purelab, companies can improve their business processes, optimising and accelerating their business. Purelab is the partner that develops innovative solutions by proactively responding to its customers’ needs.
The cost of our services can vary depending on the needs and size of the organisation. In many cases, organisations can save money by using our managed services, which are often cheaper than in-house IT departments.
It is difficult to communicate a standard amount because it varies depending on the services and the objectives the business needs. Purelab PRO-FLAT is a fixed monthly fee service, calculated according to the number of workstations and/or services that the customer intends to entrust to us. Our basic support plan is worth less than the cost of one coffee per day per endpoint.
It is delivered through a FLAT pricing model with recurring fees, a subscription-based sale (i.e. like Netflix and Spotify!) that allows you to pay for technology not for ownership but for the actual use you can make of it to achieve your business goals.
Small and medium-sized enterprises (SMEs) typically have limited IT skills and equipment but, at the same time, want to benefit from the productivity gains that can be ensured by increased use of digital technologies. Partnering with Purelab can enable SMEs to handle particular peak times with more agility without the need for costly investments in hardware and software. Thus responding to the needs of those customers looking to move from initial capital expenditure to an ongoing operational expenditure model.
Large enterprises may be interested in using the services of Managed Service Providers, first and foremost to cut IT-related costs. But also to enjoy the benefits of new platforms, technologies and infrastructures in a shorter time frame than in-house projects.
Purelab offers monitoring and reporting services to help organisations understand the performance of their IT infrastructure and systems. These services can help organisations identify potential problems before they become serious.
With a ‘classic’ IT support service:
- You only call him when you already have a problem
- Work on call and they will invoice you for the hours worked, (and someone will have to check the costs…)
- Total lack of budget control
- Incompatible with Smart Working
With the Purelab TechPRO service:
- We will take care of all problems, even before you know it, through proactive 24/7 monitoring.
- We will always work with the objective of prevention, and will therefore ask you for a fixed monthly amount related to your infrastructure.
- You will have IT budget forecasting skills and full control over expenditure.
- Services are delocalised and fully compatible with Smart Working.
We have consolidated experience with SMEs, our typical customer is in fact an SME that has 2 to 100 workstations and does not want to spend huge budgets on IT infrastructure, servers, etc. etc. and therefore chooses to completely outsource the service but with the aim of preserving maximum security and productivity. Our services are also easily adapted to the needs of freelancers and medium-sized companies.
Our team of qualified technicians is ready to provide you with assistance and advice for all your needs, Monday to Friday from 9 a.m. to 6 p.m., but we also offer 24/7 on-call and emergency services on public holidays.
Purelab offers its IT technical support service throughout the Lombardy region.
We are also able to provide support in the city of Rome.
The NIS2 Directive (Network and Information Security Directive 2) is an EU regulation that came into force on January 16, 2023, which strengthens cybersecurity requirements for organizations operating in critical sectors such as energy, transport, digital infrastructure, banking and healthcare.
The NIS2 Directive (Network and Information Security Directive 2) is an EU regulation that came into force on January 16, 2023, which strengthens cybersecurity requirements for organizations operating in critical sectors such as energy, transport, digital infrastructure, banking and healthcare.
The NIS2 Directive applies to a wide range of organizations, including:
– Essential Service Operators (ESOs) in sectors such as energy, transport, water, waste water, waste and healthcare
– Digital Service Providers (DSPs) such as online platforms, search engines and cloud computing services
– Public sector entities
NIS2 compliance obligations vary depending on the industry and size of the organization. However, in general, organizations will need to:
– Implement risk management measures to identify and mitigate cyber risks
– Adopt security measures to protect their systems and data
– Notify security incidents to the competent authorities
– Have business continuity plans to ensure resilience to IT disruptions
Purelab is an IT company based in Treviglio (Bergamo) with experience in implementing IT security and compliance measures. We can help your organization comply with NIS2 by providing:
– Cybersecurity risk assessments and gap analysis
– Development and implementation of NIS2 compliance plans
– Implementation of technical and organizational security measures
– Cybersecurity awareness and training for employees
– Ongoing monitoring and support for compliance
Purelab has a team of cybersecurity experts with a deep understanding of the NIS2 Directive. We offer tailored and affordable solutions to help organizations of all sizes comply with NIS2 requirements.
Contact us today to learn more about how we can help you comply with NIS2 and protect your organization from cyber threats.
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Sectors in which we operate
A dedicated team for you, in Italy
Professional services
Law firms, professional accounting and tax firms.
Logistic and Trasport
We provide companies in the transport and logistics sector with the best solutions to guarantee their customers fast and reliable IT systems.
Non-Profit and Third Sector
You make a positive impact in the world and we help you. We support organisations of all sizes in their digital transoformation.
Public administration
We accompany territorial and national public bodies towards digitisation, through the adoption of innovative organisational models.
Travel and catering
We are the ideal IT partner for your business, offering tailor-made services, hardware and software products and dedicated support for the hospitality and catering industry.
Retail and Consumer
We provide IT support for chains and shops through multilingual teams, available 7 days a week.
Entertainment & Media
We help the media and entertainment industry to achieve better results through valuable and secure tools for productivity, creative collaboration and teamwork anywhere, anytime.
Industrial manufacturing
We support Italian companies and SMEs in the manufacturing sector through consultancy services and advanced and innovative technological solutions.
Pharmaceuticals & life sciences
We offer services for the design and management of IT and digital workplace architectures, cloud solutions, cybersecurity and platform support to host your pharmaceutical and medical ERP
Finance, Banking & insurance
We offer the banking and insurance sector modern IT systems and professional support at every level.
Real estate
Real estate franchises or independent agencies rely on us for their digital transformation.
Healthcare
We offer new technologies for the digitisation of the health system, supporting professionals in the public and private sector.
Fashion
From the onboarding of a new employee to the complete renewal of IT hardware, we support fashion companies with all-round assistance
Engineering and Architecture
The ideal support for your design or architecture studio. Entrust us with your workstations or your render farm.
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Purelab TechPRO for Good
For non-profit organisations with a focus on environmental sustainability and social impact.
If you generate a positive impact in the world, we would like to help you.
The earth may be a tough place, but there are thousands of organisations working to make it better: better for the next generation, better for minorities and the marginalised, better for local communities, better for our environment.
If your organisation supports one or more of these causes as part of its core mission we would like to offer you a discount to access our services.
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Purelab TechPRO for Multinationals
For Italian branches of multinationals or foreign companies based in our country who need local IT support.
If you understand the need for enterprise-quality technology support from our country.
Choose an Italian IT consultancy for your multinational company!
With qualified, English-speaking technicians, we offer tailor-made solutions, fast service and ongoing support. Improve your IT security and communicate easily with your global locations. Rely on us for an efficient and personalised service!
